COVID-19, aka the Coronavirus, is dominating the headlines. People are cancelling vacations, big businesses are calling off conferences and meetings, college students are being quarantined after study abroad trips: it’s all scary stuff.
Your customers and employees have legitimate concerns about their health and safety. Here’s how you can help them feel safer in your facility:
Communicate Your Understanding of Their Concern
In any situation, the most important thing to most people is that they’re heard and understood. Let your customers and employees know you’re aware of their concerns about Coronavirus. The way to best communicate this will depend on the type of business you are: in some companies, the use of signage might be the most efficient route to understanding; in others, notifying everyone via email, intraoffice communications, or in a meeting might make more sense.
Maintain a Clean Facility
The CDC has been very clear. Cleanliness is a key component to stopping the spread of Coronavirus. Obviously everyone has heard the message to wash their hands frequently – and it’s a good idea to reiterate this with your staff as well as reminding your customers – but it’s also critical to have your facility be as hygenic as possible.
As a Boston cleaning service, we’re regularly in locations that host dozens or even hundreds of people. We take our professional obligation to keep the public healthy very seriously. That is why we thoroughly clean and disinfect all surfaces, with a special focus on the places people touch the most – door knobs, light switches, conference tables, chairs, and everything in the bathroom.
The good news is that cleaning industry best practices – which are what we adhere to – are exactly in alignment with what the CDC tells us will best combat the spread of the Coronavirus. And as an added bonus, having a clean workplace can also reduce the incidence of other common diseases, such as the flu or respiratory infections that can have a negative impact on your team.