“To say I was very grateful to get this job as a practice manager is an understatement,” Lynn said. The mother of 3 recently began work in a Belmont, MA area medical office complex. “It’s a lot of responsibility and I take it very seriously. But I never really expected to have to deal with the idea of someone stealing from my employer.”
Lynn began noticing that each week, after the cleaning crew had been through, there was noticeably less coffee in the break room. “We had a basket of K cups, and it’d be half gone,” she explained. “But it didn’t stop there.” Over the course of just one month, there was the unexplained disappearance of petty cash, some office supplies, and in the final straw, a jacket one of the physicians left at the office in case of rain.
“I really dreaded calling the cleaning company about this,” Lynn said. “Like I had actual nightmares. But when I called, they didn’t pick up. I left a short message saying there were issues to discuss and they never called me back. They stopped showing up to clean too. I don’t know what the situation was, but I do know I don’t ever want to be in that position again.”
Choosing an Honest Commercial Cleaning Company
“Obviously we needed the medical office cleaned. So I asked around to see who the best commercial cleaning company in Belmont is. It was very reassuring to find a service that has been in business for decades, with a sterling reputation.”
“And I was very up front about the theft issue. I couldn’t have the doctor losing another coat this way. I felt very responsible for that,” Lynn said. “So when I explained my concern, I was very gratified to learn that they have a Customer Care Center where you’re encouraged to call any time there’s a problem, no matter how small. They actually told me “Don’t wait! If the coffee’s missing, we want to know about it – because that’s not how we operate.”